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Equipment Parts & Service

Retech Service Organization’s mission is to optimize the productivity of our furnaces by providing valuable services and after-sales support.

Retech’s Service Organization is responsible for providing assistance and strategies to the customer for equipment installation, field service, long term maintenance and spare part deliveries. We know our customers are in competitive, fast-paced industries where any kind of down time is expensive. Because of this, we offer a variety of responsive technical service arrangements and contracts, from standard maintenance contracts to product upgrades.

 

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Equipment Services

Scheduled maintenance is a very important part of ensuring the performance of any Retech system. The Retech Service Organization is able to provide scheduled maintenance plans tailored to the specific needs of any customer’s equipment. Typically, these plans include the following:

  • System Calibration
  • Vacuum Leak Checking
  • Sub-Assembly Overhauls
  • Overall Furnace Health Checks

Spare Parts

The ability to provide access to the parts needed to keep the equipment in operation is fundamental to our customer’s success. The Retech Service Organization is the single-source for provision of not just the Retech manufactured parts, but also many vendor components. Furthermore, Retech is able to work with customers to address their specific inventory needs, including stocking commonly used items for fast response to our customer’s needs.

The Retech Equal Opportunity Statement

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Retech Systems LLC is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available persons in every job. Company policy prohibits unlawful discrimination based on race, color, creed, gender, religion, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition including genetic characteristics, sexual orientation, or any other consideration made unlawful by federal, state, or local laws. It also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful.

The Company is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Company operations and prohibits unlawful discrimination by any employee of the Company, including supervisors and coworkers.

To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship would result.

Any applicant or employee who requires an accommodation in order to perform the essential functions of the job should contact a Company representative with day-to-day personnel responsibilities and request such an accommodation. The individual with the disability should specify what accommodation he or she needs to perform the job. The Company then will conduct an investigation to identify the barriers that interfere with the equal opportunity of the applicant or employee to perform his or her job. The Company will identify possible accommodations, if any, that will help eliminate the limitation. If the accommodation is reasonable and will not impose an undue hardship, the Company will make the accommodation.

If you believe you have been subjected to any form of unlawful discrimination, submit a written complaint to your supervisor or the individual with day-to-day personnel responsibilities. Your complaint should be specific and should include the names of the individuals involved and the names of any witnesses. If you need assistance with your complaint, or if you prefer to make a complaint in person, contact the Human Resources Manager. The Company will immediately undertake an effective, thorough, and objective investigation and attempt to resolve the situation.

If the Company determines that unlawful discrimination has occurred, effective remedial action will be taken commensurate with the severity of the offense. Appropriate action also will be taken to deter any future discrimination. The Company will not retaliate against you for filing a complaint and will not knowingly permit retaliation by management employees or your coworkers.